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Staff is friendly and courteous; work is done when promised; car is clean when returned. When necessary alternate transportation is provided.

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Very easy process to buy a car and no high pressure. Susan Webb was very professional and knowledgeable about the car I bought. Ramani and Natalie were lovely and accommodating. Owens Murphy’s approach to the car business is refreshing! Now I just hope the service department is as great as the sales staff!!

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Everyone is very professional knowledgeable and friendly. Lovely and smooth experience

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Susan Webb and the team are so efficient! We bought my car from her at the end of 2014 and returned last weekend to trade in my husband’s car and purchase another one from her. Both experiences were great and took half the time it would have taken at any other dealership. I am a happy customer and will continue to shop Owens Murphy first!

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This was one of the smoothest car deals that we have ever experienced. It was all do to the excellent service we received from the salesman Kareem who made sure we got a good deal on our tradein. Thanks Kareem hope you are around for our next car purchase.

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Found a used G37 conv. Made a deal by email. Very simple. Internet sales Natalie began the purchase and it was closed out by Kareem. Both very professional and easy to communicate with.

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Very quick and painless service! A dealer above the rest!

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The Owens Murphy team has the absolute BEST customer service!! The entire experience was excellent! I love my new vehicle!!

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After dealing with another dealership since April 20, trying to locate an Atlas to my specs, my husband called and spoke with Ramin and asked if he could locate the Atlas I wanted as we had been told, “There just aren’t many out there! We’ve looked within 5 states. We’ll give you a good deal on one of these others we have on the parking lot!” Within 3 hours, Ramin had gotten with our last salesman Kareem, who was a complete pleasure to work with, and they had found the SUV I ...wanted. Brought it back to Little Rock, had it cleaned up, fuel filled up and waiting on my arrival after work a day later. Top notch sales team!!! Absolutely no hassle or heartache! They matched the interest rate we had been quoted and gave us a fair price on the vehicle I wanted! I didn’t have to settle for something they already had, they found the vehicle I loved!! Huge thank you to Ramin, Kareem and to Natalie, it was great meeting you! You’re a doll!! I know this is a long review but after you have been lied to and pressured till you’re sick at your stomach at another dealership, you want to praise a job well done. I only went to the other dealership because it was closer to home...lesson learned!! Owens Murphy will get my business from now on. See More

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Very polite and friendly service. Taylor was great. The detail team did a beautiful job.

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I called around for an issue I was having with my Jetta GLI. There was an EPC light and the check engine light was flashing at start up. The first shop I spoke to didn't sound very interested in discussing the issue I was having and the history behind my car. The second shop hung up on me mid sentence because he was receiving another call.I then called Owens Murphy Volkswagen and spoke with Taylor. She was very receptive and took the time to listen to my issue and concerns. She mentioned that she's seen similar things happen a lot on Jettas and was able to give me a rough estimate but explained that a diagnostic would be best to determine the issue and that cost goes toward a repair.She scheduled a time for me to come in and though they didn't have loaners available at the time a shuttle would be available to take me to work and pick me up from work if needed. The is a loaner option but they were booked for a few weeks.The drop off process was very quick and easy. Bob is a great shuttle driver. Very friendly and arrives on time. If you have the option to take the shuttle don't pass on the offer. Bob will get you where you need to go quickly and safely. Taylor updated me as soon as the diagnosis was completed and relayed any questions I had to her technicians. A few hours later my car was done and the check engine light plus the EPC light has not shown since. I had a similar service done by a different shop a year ago and they said the check engine light would always show because of the modifications on my car but Owens Murphy Volkswagen was able to resolve that. I also purchased the Volkswagen Fuel Additive and it's the best one I've used so far. My car idles low and the engine runs smoother through accelerations. Overall I had an amazing experience at Owens Murphy Volkswagen. Taylor definitely knows her stuff and all of the staff was very friendly and helpful.

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