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I've been to Owens Murphy many times, the most recent was for mechanical diagnosis for possible engine issues. I was given a service date and they let me bring the car in and leave it early until they could get to it. I was given a ride back to my home by an outstandingly fine young man. (Thanks Zack, best of luck to ya and enjoyed the ride.) They were able to get my car in earlier than expexted and promptly called me back. Upon completion of service requested, some further concerns came to my mind so I made a return call to Taylor in service (who was very professional, courteous, & diligent). This was close to 5 or 6 in the evening so I asked if I could come back first thing in the morning. Prior to my return and after further consideration I had decideded not to pursue any further issues or complaints with my vehicle. It was obvious my car, my thoughts and co cerns were important to the crew and integrity of the people at Owens Murphy. Someone higher up called me the morning I was to return and inquired with me about my concerns. I very much appreciated the obvious effort on Taylors part for following up and return call. I can appreciate a business that will take time and pride in the customer. My compliments to the crew that took care of me. Best of luck to you all!

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Impeccable service! Taylor always takes care of me! She keeps me fully informed of anything that my VW needs, including recalls (which I tend to forget), gives me regular updates during service appointments and is pleasant to chat with. This is my third VW (living in three different states) and the service department @ Owen’s tops all of the others.

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Excellent service, great people, couldn’t ask for a better experience.

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Owens Murphy service department is second to none. I live 130 miles away but broke down in Little Rock. They got me fixed right up in a reasonable time frame and for a reasonable price. They communicated very well through the entire process and even helped me get a rental.

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We went to Owens Murphy to look at a used car that had unfortunately been sold the night before. Natalie was very gracious and set us down with Kareem to discuss other options on their lot. I told him what we were looking for, and he gave us many options and several hours of his time. I thought it would be a usual sales pitch or that they would push us to spend more than our budget or to buy one of their brands, but everybody at the lot was as kind to us as they were to someo...ne spending a LOT more money than we planned to. We test drove several used cars and told them we would be in touch. We went to 3 other lots that same day, and the experiences were drastically different. The sales people at the other lots didn't give us much time, didn't have the cars cleaned up and ready to test drive, didn't sit down with us to see if they could help us find something else. They just gave us the keys to the one we were interested in and then asked if we liked it or not. Basically when we got back, they just said thanks for bringing it back, let us know if you want to buy it... We called Kareem back two days later to check on the first car we drove with him. We met him after work and test drove it one more time to be sure. He spent about an hour with us and then let us have ample time to talk it over by ourselves and look over the car. He answered my dozens of questions graciously and even was willing to do research and comparisons on a car brand they didn't even carry. We signed the papers that night and then scheduled to pick up the car the next day. When we picked it up, it had been detailed AGAIN (cleaning out the little dirt we ourselves had tracked in while test driving) and they had filled up the gas tank. Their team could not have been more of a pleasure to work with! I have already recommended them to several friends and left their name on the back of my car - something I don't usually do. Thanks again Kareem!! See More

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Angie Shelnutt is very helpful and dedicated to making my car buying experience easy. She was always eager to help in any way that she could. I highly recommend Angie and Owen's Murphy Volkswagen.

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Fast,friendly,fantastic meets all of my requirements of dealership! You guys are the best!

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Love the service I get every time I go to this dealership. Service is excellent, friendly and very helpful. Susan Webb, David Arnold and Taylor in the service department are all awesome!

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They were expecting me: YesThey keep me updated: YesThey cleaned outside and inside my car: Yes, looks great!Nice lounge for waiting customers: Yes, nice and comfortable! They reviewed the work order and asked me if I have any questions: YesOverall A+ service!

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